Frequently Asked Questions (FAQ)
Welcome to RTG Maintenance’s FAQ page. Here you’ll find answers to common questions about our services, scheduling, pricing, and support. If you can’t find what you’re looking for, feel free to contact us.
🛠️ General Services
What services does RTG Maintenance provide?
We offer a full range of residential and commercial maintenance services, including:
Electrical & Plumbing Repairs
Painting & Decorating
Carpentry & Joinery
Garden & Grounds Maintenance
Property Inspections & Safety Checks
Handyman Services
Emergency Call-Outs
Visit our Services page for full details.
Do you cover both residential and commercial properties?
Yes, we work with homeowners, landlords, letting agents, offices, retail units, and facilities managers across the UK.
Are your technicians qualified and insured?
Absolutely. All RTG Maintenance professionals are fully qualified, insured, and DBS-checked for peace of mind.
⏰ Availability & Scheduling
What are your operating hours?
Our standard hours are Monday to Saturday, 8:00 AM – 12:00 AM. We offer 24 hour Saturday and Sunday services upon request.
Do you offer emergency repairs?
Yes. We provide 24/7 emergency maintenance services for critical issues like leaks, electrical faults, boiler breakdowns, and property damage.
How soon can you attend?
We strive for same-day or next-day service, especially for urgent repairs. Contact us as early as possible for best availability.
💷 Pricing & Payment
How is pricing determined?
Our pricing is based on the nature of the job, materials required, and time involved. We provide transparent, itemised quotes before any work begins.
Do you charge a call-out fee?
A small call-out fee may apply for inspections or emergencies, but this is typically waived if you proceed with the service.
What payment methods do you accept?
We accept bank transfers, major debit/credit cards, and business invoicing for regular clients.
🔁Contracts & Regular Maintenance
Can I book regular maintenance for my property?
Yes. We offer flexible maintenance packages on a weekly, monthly, or quarterly basis, tailored to your property’s needs.
Do you work with letting agents or landlords?
Definitely. We offer property inspections, end-of-tenancy maintenance, and ongoing support to landlords and estate agents.
How do I reschedule or cancel a booking?
You can reschedule or cancel a booking by contacting us at least 24 hours in advance.
🧰 Service-Specific Questions
Do you handle boiler and gas services?
Yes. Our Gas Safe registered engineers are qualified to install, repair, and service boilers and gas appliances.
Can you manage larger commercial projects or ongoing contracts?
Yes, we manage long-term maintenance contracts and large-scale repair work for commercial clients throughout the UK.
Will your team clean up after completing work?
Absolutely. We respect your space and always leave the work area clean and tidy once the job is done.
🧑💼Customer Satisfaction & Guarantees
What if I’m not satisfied with the work?
Customer satisfaction is our priority. If you’re not happy, we’ll return to address the issue—at no extra cost.
Do you offer guarantees or warranties?
Yes. Most services come with a minimum 6 month workmanship guarantee, and all parts used are covered by manufacturer warranties.
Get In Touch For A Quote
Contact Details
©Copyright. All rights reserved.
RTG Maintenance LTD
Companies House 16502945
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